Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At IndiaWheelz, we currently deliver orders across India.

Shipping Charges

Prepaid Orders:
Shipping is completely free on prepaid orders.

Cash on Delivery (COD):
A flat ₹100 additional charge applies to COD orders.

Order Processing & Dispatch

Orders are generally dispatched within 24 hours of order confirmation.

Delivery usually takes approximately 3–8 normal days after dispatch. Actual delivery time may vary depending on the delivery location and courier service.

Tracking Information

Once your order is ready and shipped, we will share the following information with you through WhatsApp:

• Tracking number
• Tracking link
• Courier/shipping information or courier image

This allows you to track your order during transit.

Non-Serviceable PIN Codes

If a PIN code is initially shown as non-serviceable, IndiaWheelz will try to arrange delivery through available courier partners.

If the location remains non-serviceable with all available courier partners, the order cannot be shipped to that location.

In such a case:

• For prepaid orders, the full amount paid will be refunded.
• For COD orders where any advance payment has been made, the applicable advance amount will be refunded.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier will generally make a minimum of 3 delivery attempts.

If the parcel still cannot be delivered after the available delivery attempts, it may be returned to IndiaWheelz.

Incorrect Address

Customers are responsible for providing a complete and correct delivery address and contact details.

If an order is returned to IndiaWheelz because an incorrect or incomplete address was provided by the customer, we can arrange to ship the order again.

Additional delivery charges may apply for re-shipping in such cases, and these charges may need to be paid by the customer.

Lost Parcels

If a parcel is confirmed as lost during transit, IndiaWheelz will provide either:

• A refund, or
• A replacement/new product

The resolution will be provided according to the circumstances of the order and product availability.

Damaged Parcels

If a product is damaged during delivery, please contact IndiaWheelz as soon as possible after receiving the order.

After verification of the damage, IndiaWheelz will provide an exchange/replacement for the eligible product in accordance with our Return & Exchange Policy.

Contact Us

For any shipping-related questions or concerns, please contact IndiaWheelz via:

WhatsApp: +91 72299 06623
Email: indiawheelz.in@gmail.com

IndiaWheelz