Refund policy
Return & Exchange Policy
At IndiaWheelz, we carefully pack and inspect every order before dispatch. We offer a 7-day return and exchange policy, applicable only in case of a damaged, defective, or incorrect product.
Eligibility for Return & Exchange
A return or exchange request can be raised within 7 days of receiving your order only in the following cases:
- The product is damaged during delivery.
- The product is defective or does not function properly.
- A different product has been delivered than the one ordered.
Returns or exchanges are not accepted for change of mind, personal preference, or simply because you do not like the product.
Verification of Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Before approving the return, IndiaWheelz may conduct a video call verification to inspect and verify the issue with the product.
The return request will be approved only after the issue has been verified.
Return Shipping
If the return is approved due to a damaged, defective, or incorrect product, IndiaWheelz will bear the return shipping cost.
We will provide the necessary instructions for returning the product after the return request has been approved.
Products sent back without prior approval from IndiaWheelz will not be accepted.
Exchanges
IndiaWheelz provides replacement/exchange instead of a refund for eligible damaged, defective, or incorrect products.
Once the returned product is received and inspected, a replacement will be arranged for the eligible product, subject to availability.
No Refunds
We do not provide refunds for damaged, defective, or incorrect products. Eligible cases will be resolved through replacement or exchange only.
Non-Returnable Situations
Returns or exchanges will not be accepted in the following cases:
- Change of mind
- Personal preference
- Product no longer wanted
- Minor differences that do not affect the functionality of the product
- Damage caused after delivery due to improper handling
- Products damaged or modified by the customer
- Return requests made after 7 days of delivery
Contact Us
For any return or exchange request, please contact us via WhatsApp only:
WhatsApp: +91 72299 06623
Please include your order details and clearly explain the issue with the product. Our team will review your request and guide you through the verification and exchange process.