Privacy policy
Privacy Policy
Last Updated: August 18, 2026
At IndiaWheelz, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Order Details
- Payment-related information
- Information you provide while contacting us regarding your order or product
We collect only the information reasonably required to process and fulfil your order and provide customer support.
How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange delivery of your products
- Contact you regarding your order
- Provide customer support
- Verify damaged, defective, or incorrect products
- Process eligible exchanges or replacements
- Send order-related WhatsApp messages, emails, and SMS
- Improve our products and customer service
Your contact information may be used for order-related communication until your order has been confirmed and processed.
Payment Information
We accept payments through Cash on Delivery (COD) and UPI.
Payment-related information is used only for processing and verifying your payment. We do not sell or trade your payment information to third parties.
Sharing of Information
IndiaWheelz does not sell, rent, or trade customer personal information to any third party.
We may share necessary customer information with our courier, shipping, and delivery partners, including online and local delivery partners, only to the extent required to process and deliver your order.
For example, your name, mobile number, and delivery address may be provided to the relevant delivery partner so that your order can be delivered successfully.
Customer Communication
We may contact you through:
- WhatsApp
- Email
- SMS
- Phone, when necessary for order-related communication
These communications may be used to confirm or process your order, provide delivery-related information, verify an issue, or provide customer support.
Data Security
We take reasonable measures to keep your personal information safe and protected from unauthorized access, misuse, or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
Data Retention
Customer information may be retained by IndiaWheelz for as long as reasonably required for business, order records, customer support, accounting, legal, or other legitimate purposes.
Although customer information may remain stored, it is not sold or used for unrelated purposes.
Cookies
Our website may use basic cookies or similar technologies that are necessary for website functionality, such as maintaining your shopping cart, remembering preferences, and providing a smooth browsing experience.
We do not intentionally use Google Analytics, Meta Pixel, or Google Ads tracking on our website.
Third-Party Services
Our website may use third-party services that are necessary to operate our business, such as payment and delivery services.
These third-party providers may process information required to provide their respective services. We recommend reviewing their individual privacy policies for more information about how they handle data.
Children's Privacy
Our products and website are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children for the purpose of creating customer accounts or processing orders.
Changes to This Privacy Policy
IndiaWheelz may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable requirements.
Any updated version will be posted on this page with the revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, you can contact us through:
WhatsApp: +91 72299 06623
Email: indiawheelz.in@gmail.com
IndiaWheelz